Diploma in Professional Banking (Online)

Start a successful career in banking by enrolling for Diploma in Banking Online Course. Learn different banking operations, with risk management, and more. Prepare for job roles like customer service representative, loan officer.
153 students
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The Diploma in Banking Online is a short term training program that will give you the skills and knowledge you need to start a successful career in banking. You will learn about BFSI sector, asset and liabilities products with different banking operations like Lender’s P&L, sales, credit and security creation processes, disbursements, repayment management, NPA management, Loan management. You will also get exposure to different customer service operations.

Start your Career in Banking

This objective of banking training program is to develop in-depth Domain knowledge of BFSI Sector, focus on Customer Service with special Focus on Relationship Management and Selling Skills and improvement on Soft & Behavioral Skills. Our program is designed to prepare you for a variety of banking roles, including customer service representative, loan officer, and relevant job roles.

Course at a glance

Delivery Mode: Online with live classes
Device: Desktop/Mobile Friendly
Language: English / Hindi
Difficulty Level: No Prior Knowledge? Not Required
Modules: 23 Modules
Duration: 3 Months
Doubt Clearing Session: Yes
      • Topic 1:  Concept of Inflation, Time Value of Money, Interest, Compounding, Financial Goals
      • Topic 2: Need for BFSI sector – individuals, organizations, governments, etc.
      • Topic 3: Examples of indispensability of sector/products
      • Topic 4: Reasons for huge growth of BFSI sector in India
      • Topic 5: Future of BFSI sector in India
      • Topic 6: Customer segments and BFSI products for each of them.
      • Topic 1: Basic BFSI Products
      • Topic 2: Customer lifecycle and factors affecting product selection
      • Topic 3: Types of Companies offering BFSI products and characteristics of these companies
      • Topic 4: Business models of these companies
      • Topic 1: What are Liabilities and Assets?
      • Topic 2: Balance sheets of Banks – in-depth analysis
      • Topic 3: P&L of Banks – in-depth analysis
      • Topic 1: Operating model of a lending institution
      • Topic 2: Source of deposits, lending strategy, target customer segments, business plan
      • Topic 3: Key incomes, expenses and provisioning
      • Topic 4: Basic understanding of NPA, Provisioning, coverage ratio
      • Topic 1: End to end process – prospecting, sales, account opening, account maintenance
      • Topic 2: Key considerations for customers
      • Topic 3: Product lifecycle of Liabilities and Assets customers
      • Topic 1: What are the various functions?
      • Topic 2: Key skill requirements
      • Topic 3: Key result areas (KRA) for each role | Challenges in each role
      • Topic 1: Glossary of Liabilities products
      • Topic 2: Need for liabilities products
      • Topic 3: Types of liabilities products
      • Topic 4: Transaction types for liability products
      • Topic 5: Queries, Requests and Complaints for liabilities products
      • Topic 1: Layout of a Retail Branch
      • Topic 2: Need for a Retail Branch
      • Topic 3: P&L of a Retail Branch
      • Topic 1: Glossary of Asset products
      • Topic 2: Need for assets products
      • Topic 3: Types of assets products
      • Topic 4: Transaction types for assets products
      • Topic 5: Queries, Requests and Complaints for asset products
      • Topic 1: Starting from Lead Generation to File completion
      • Topic 2: Need-based and value-based products
      • Topic 3: How to meet customer needs
      • Topic 4: Sale closure
      • Topic 5: Objection handling
      • Topic 6: Documents needed from customers
      • Topic 7: Importance of each document
      • Topic 1: Need for Credit processes
      • Topic 2: Repayment capacity and Intention of customer
      • Topic 3: Documents needed for different entities – Individual, non-individual
      • Topic 4: Critical assessment steps and need for each
      • Topic 5: Risk mitigation methods
      • Topic 1: Need for security creation
      • Topic 2: Types of mortgage/hypothecation
      • Topic 3: Process for security creation
      • Topic 4: Documents needed for security creation
      • Topic 1: End to end process for Disbursement
      • Topic 2: Need for verification and checking
      • Topic 3: Documents to be checked
      • Topic 4: KYC checks
      • Topic 5: Key data captured for loan accounts and need
      • Topic 6: Risk mitigation
      • Topic 1: Types of repayment instruments
      • Topic 2: Repayment process – clearing and credit to customer account
      • Topic 3: Reasons for bounce and ’ rectification
      • Topic 4: Charges and penal interest for bounce
      • Topic 1: Concept of DPD – days past due
      • Topic 2: Concept of NPA
      • Topic 3: Impact of NPA How to manage Collections
      • Topic 4: Dos and Don’ts for collections
      • Topic 5: Effective collections management
      • Topic 1: Importance of good service for BFSI products
      • Topic 2: Cost of acquisition and its recovery
      • Topic 3: Customer expectations
      • Topic 4: Service to Sales
      • Topic 5: Examples of exemplary customer service
      • Topic 6: Importance of customer retention
      • Topic 7: Role plays
      • Topic 1: Types of properties
      • Topic 2: Importance of Insurance – credit shield
      • Topic 1: Visits to BFSI company branches
      • Topic 2: Websites of BFSI companies
      • Topic 3: Comparison of peers in different verticals
      • Topic 4: Identification of SWOT ’ for leading players
  • In Depth Domain knowledge of BFSI Sector
  • Focus on Customer Service
  • Special Focus on Relationship Management and Selling Skills
  • Improvement on Soft & Behavioral Skills

Eligibility Criteria

Eligibility: 12+/Graduate
Total Duration: 3 Months
Course Type: Short Term
Certified By : ICA EDU Skills, NSDC

Why Should You Learn Diploma in Banking Online?

Its an All-Rounder Course

After completion of this course, you will have developed a knowledge of the above mentioned modules. Well, we call it our ‘All-Rounder Course’ because those who have availed the course, have a comprehensive knowledge of Accounts & Finance, that have helped them advance far in their career.

Get Placement Assistance

Our Diploma in Professional Banking course comes with 100% Job Assurance and that also, you can get placed within 6 months.

Get Hands on Experience

With our Diploma in Professional Banking course, you get access to 7 simulation software which provide you with hands-on experience. This helps you become job-ready at all times and helps you get placed with our 70,000 recruiters.

90% Practical & 10% Theory

We believe in vocational education and hence our curriculum is based on 90% practical training and 10% theory. Our courses help you become job-ready.

Learn From the Comfort of Your Home

With our online course, you can learn from anywhere and everywhere at your convenience. Save time and money at the same time!

Choose the Right Career Path

Make the right career choice with our counseling sessions. Be guided towards the path of progress.

Diploma in Banking Online Training Process

  • Get Hands on Experience

    With our live project made by industry experts and academia

  • Live Videos, Case Studies & Self Paced Learning

    With our live videos, learning seems simpler and interesting. Just watch the videos and get your concepts cleared

  • Get Doubts Cleared

    Our academia & trainers are always here to help you get your doubts solved

  • Test Your Knowledge

    With our Learnersmall App, you can test your concepts with assignments and quizzes

  • Sit for the Final Exam

    Your training will be completed once you take the final exams

  • Get Industry Recognized Certification

    You will be certified in Certified Industrial Accountant by ICA Edu Skills and National Skill Development Corporation. At the end of the course, you will have acquired in-demand skills


Frequently Asked Questions

  • All examinations will be conducted online and after completion of each module.
  • Common / Final exam will be conducted after completion of all the modules and their assessments.
  • Students identity validation and surveillance is a must during the exam time.
  • Non-submission of assessments in time will be considered as if not attempted.
  • Fees once paid shall not be refunded
  • Students have the flexibility to switch their batch depending upon the availability at an additional cost of Rs. 1000/- per switch
  • Re-examination fees of Rs 500/- is applicable each time in case of re-appear owing to either absenteeism or failing to pass
  • Re-admission fee will be 20% of Course Fee, in case a student fails to complete the course in 12 months of time.
  • Readmission will be valid for a period of 6 months
  • On account of Non-payment of any fees (EMIs, if any) beyond 7 days of the due date, students will not be permitted to attend any further classes and all access to the content and e-learning modules will be withdrawn.
  • Laptop or desktop along with stable internet connection & a webcam.
  • Smartphone to access the e-content.
  • Minimum 10+2 qualified
  • Pursuing Graduation
  • Must clear common entry test conducted by ICA
  • Can join from any location of their convenience
  • Must complete their graduation in any stream.
  • ICA shall only be assisting the candidates in finding a paid internship in case of students pursuing graduation or are undergraduate after compilation of course.
  • ICA has placement offices across 30+ cities with a huge employer base. Our priority will be to place the candidate within the city nearest to their place. In case of vacancies not arising during the specific time, we shall be providing the opportunities across other cities.
  • Students must clear all the assessments post completion of every such module followed by one common/final exam towards the end.
  • If a student is found using malpractice/unfair means, he will be suspended.
  • In case of Student’s knowledge is not found sufficient, ICA may call the student to appear for assessment in person at any of the nearest ICA centers.
  • Students will have access to ICA’s “Learnersmall” application on the Google Play Store
  • E-content has been made available in the English language along with various notes, self-assessments and mock examinations.
  • Physical books are also available as an option but at an extra cost.
  • All classes will be conducted online by ICA HO
  • Online classes will be conducted through Zoom / Google meet / MS Teams or any other similar platforms.
  • In case any student is not able to attend any class, the Recorded session will be available to view later.
  • Any chosen course has to be completed within 12 months from the date of  the 1st class allotment.
  • After completion of the course, if the knowledge level of the candidate is not found to be desirable, the student may choose any of the ICA centers, as PCP center (Personal Contact Point) for the brush-up of the key course content(Practical modules) and practicing live projects.
  • Students must complete the additional deliveries within the span of maximum 3 months.
  • The above arrangement is subject to batch availability and at no extra cost.

No, you will be getting a soft copy of the certificate in your student portal. 

As the training will be completely online, you can choose to spend any amount of time you want. On average, it’s best to spend at least 1-2 hours everyday to be able to complete the course in 18 hours.

No, as it will be in an online mode, there are no fixed timings of the course.

You will be taught in both English and Hindi depending on your preferences. 

You can start the course online by filling out the form with the required information and a batch will be assigned accordingly. 

Your access to the portal and content will be discontinued. 

You need to show us the reason for not being able to complete the course. Based on verification of the same, you would be provided with alternative options.

Approximately one is expected to spend 1 hr daily for TallyPrime with Business Accounting practice for a smooth completion of the course.

The course has a duration of 4 weeks, which means you will be able to access the student portal, LMS app and other platforms for 4 weeks only.

No, our course can be pursued from the comfort of your home with laptop and mobile. 

You can try making the payment from a different card. Or you can follow the instructions of making payment here.

You can email us at the registered email address (XX) along with your screenshot of the transaction. Once it is verified, the payment will be refunded. 


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